Hotel Manager Resume Sample | Hotel Desk Clerk

Hotel Management Resume Samples
Hotel Desk Clerk

Mr. ABC,
00, North 1 Street,
Burlington City, California, 000000,
(000)-111 1111

Objective: Seeking for the opportunity to work as a hotel desk clerk in leading hotel where I can use my knowledge, experience and skills.

Personal Summary:

• 6 years of experience in the hospitality sector.
• Working knowledge of both the front desk property management system and the property reservation system.
• Good and pleasing personality.
• Ability to win heart of the customers.

Professional Skills:

• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to follow directions thoroughly.
• Ability to maintain confidentiality of guest information.
• Ability to input and access of guest in computers.

Professional Education and Training:  Graduation from the Texas College, 1994  Hotel management course from Frankfurt Management College, 1995

Other Qualifications:

• Quick thinking, energetic, and able to work as a member of a team.
• A clear voice and fluency in English.
• Good spelling and computer literacy.
• fluent foreign language .

Professional Experience: Best Western Bowery Hanbee Hotel New York, NY

Front Desk Manager 1996-1999

Responsibilities:

• Manage front desk operations for 500 rooms three star hotel.
• Designed and implemented guest's room according to their interest with the help of staff.
• Interviewed and supervised a staff.
• Booking and co-ordination of local and business seminars also done.

Knights Inn hotel,ACD

Front desk clerk 1999-2003

Responsibilities

• Check guest's in and out at the correct time.
• Anticipated guest's needs and respond promptly and acknowledge all guests.
• Resolved guest complaints, ensuring guest satisfaction.
• Obtained back-up information for guest credit/payment method and input into system and collect cash when designated.
• Accommodate room changes.
• Documented all guest requests, complaints or problems.