(Study Material) Management Study Material (Operations Management Controls)
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Operations Management Controls
Eight functions that are the responsibility of
operations management:
1. Computer operations
Controls over computer operations govern the activities that support the
day-to-day execution of either test or production systems
3 types of controls must exist:
(a) those that prescribe the functions that either human operators or AOF
must perform
(b) those that prescribe how jobs are to be scheduled on the hardware/software
platform
(c) those that prescribe how hardware is to be maintained in good operating
order
2. Communications network protocol
Network operations govern the activities of wide area and local area
networks
3. Data preparation and entry
Data preparation and data entry facilities should be designed to promote
speed and accuracy and to maintain the well-being of keyboard operators.
4. Production Control performs 5 major functions:
(a) receipt and dispatch of input and output
(b) job scheduling
(c) management of service-level agreements with users
(d) transfer pricing/chargeout control
(e) acquisition of computer consumables
5. File library
Management of an organization’s machine-readable storage media performs 4
functions:
(a) ensuring that removable storage media are stored securely in a clean
environment
(b) ensuring that storage media are used only for authorized purposes
(c) maintaining storage media in good working order
(d) locating storage media appropriately at either on-site or off-site
facilities
6. Documentation and program library
Maintaining the documentation needed to support computer operations and
managing the inventory of acquired or licensed software
7. Help desk/technical support
Main responsibilities:
(a) assisting end users to employ end-user hardware and software
(b) providing technical support for production systems by assisting with problem
resolution
8. Capacity planning and performance monitoring to ensure that unauthorized
activities are not happening, systems performance is acceptable, and whether
more hardware and software resources are needed.
9. Outsourced operations
4 types of controls needed:
(a) ongoing evaluation of the financial viability of the outsourcing vendor
(b) ensuring compliance with the outsourcing contract’s terms and conditions
(c) ensuring the ongoing reliability of controls in the outsourcing vendor’s
operations
(d) maintaining procedures for disaster recovery with the outsourcing vendor