Background/General description:

The World Bank, the leading multilateral organization in global economic development, requires professionals for its Resource Management Advisory (RMA) unit in Chennai, India. RMA provides help-desk support to Bank staff engaged in financial processes and transactions.

General Description:

The Business Process Assistant will be responsible for resolving client queries related to financial processes and transactions. This includes resolving queries through phone and e-mail, and updating technical documentation.

The working hours for the position will be from 9 a.m. to 5.30 p.m. EST (Washington, DC). The position is based in Chennai .

Important Dates:

• Job Posted – 21-Jan-2011
• Closing Date – 05-Feb-2011

Note:

If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.

Duties, Accountabilities And Responsibilities:

• Gathering and analyzing client queries
• Accurately resolving client queries
• Maintaining the Turn Around Time (TAT)
• Documenting policies and processes

Selection Criteria, Skills:

• Excellent communication skills
• Strong analytical skills
• Ability to assess client needs
• Ability to execute tasks independently

Education & Experience:

The candidates must hold a Bachelor’s degree. Fresh graduates are welcome.

Contact:

The World Bank
1818 H Street, NW
Washington, DC 20433 USA
Phone: (202) 473-1000
 

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Courtesy: worldbank.org